General Terms and Conditions of Sale
Last update : 23/06/2026
These General Terms and Conditions of Sale (GTCS) govern the sales made via the site https://sweet-sugar-sea-world.odoo.com, published by:
Crépin Adeline EI— Micro‑entreprise
Siège social : 60 rue François 1er,
75008 Paris, France
SIRET : 991 868 274 00010
Contact : contact@sweet-sugar-sea.com
For any additional information, see the legal notices.
1. Scope of application
These GTCS apply, without restriction or reservation, to all orders placed by consumers via the site. The consumer acknowledges having read and accepted the GTCS before placing an order.
2. Products
The products offered are stickers created and shipped by Adeline Crépin on behalf of the "Sweet Sugar Sea" universe. Each product sheet includes a description and, where applicable, indicative pictures. Colours may vary depending on screens. The essential characteristics are specified on the product sheet.
3. Prices
Prices are displayed in euros (€), all taxes included (TTC). Delivery charges are additional and specified during the ordering process. The company is not subject to VAT; the VAT number might be displayed on request and will appear on invoices, where applicable.
4. Order and conclusion of the contract
The order constitutes acceptance of the prices and descriptions of the products. The ordering process includes, in particular: selection of products, choice of options, identification, acceptance of the terms and conditions (checkbox), payment validation. The contract is concluded upon receipt by the customer of the order confirmation sent by email.
5. Payment
Payment is due at the time of ordering. Accepted payment methods are those offered on the site (credit card via Stripe or other indicated). Bank details are not stored on the publisher's servers; they are processed by the payment service provider. Orders may be cancelled if payment is refused by the banking institution or the payment service provider.
6. Delivery
Deliveries are made in mainland France, Europe and internationally (except for countries subject to legal or logistical restrictions), with delivery being handled by La Poste, or any other carrier indicated at the time of ordering from France.
Delivery Times: shipping times may vary from 3 to 5 working days after payment validation; the delivery time itself varies according to the destination and is generally estimated to be between 1 and 2 weeks as an indication. These times are indicative and may be extended for reasons beyond the publisher's control. The customer may cancel their order within 48 hours after placing it, provided that shipping has not already taken place.
Delivery charges are also variable depending on the geographical area and the options chosen, and will be indicated at the time of payment.
Receipt: the condition of the parcel must be checked upon delivery and any anomalies (damage, missing product) must be reported to the carrier and to contact@sweet-sugar-sea.com within three days of receipt.
7. Transfer of risks and ownership
The transfer of risks occurs as soon as the products are handed over to the carrier. Ownership of the sold goods is transferred to the buyer after full payment of the price.
8. Right of withdrawal
In accordance with articles L.221-18 and following of the Consumer Code (FRANCE), the consumer has a period of fourteen (14) days from the receipt of the goods to exercise their right of withdrawal without reason.
Terms: to exercise this right, the customer must contact contact@sweet-sugar-sea.com indicating their wish to withdraw. The product must be returned intact, in perfect condition and in its original packaging. Return shipping costs are the responsibility of the buyer.
The refund of the price (excluding initial shipping costs when delivery has been made) will occur as soon as possible and no later than fourteen (14) days following the receipt of the parcel or proof of return.
Exceptions: the right of withdrawal may be excluded in accordance with the law (customised products, sealed products unsealed after delivery, etc.). Cases of exclusion will be explicitly indicated if applicable on the product sheet.
9. Returns, exchanges and refunds
Any request for return must be reported in advance to contact@sweet-sugar-sea.com to be informed of the procedure to follow. Products must be returned in new condition, accompanied by proof of purchase. After verification, the refund is processed according to the original payment method, or a credit note may be offered.
10. Warranties
Products benefit from the legal warranties of conformity (articles L.217-4 and following of the Consumer Code) and warranties against hidden defects (articles 1641 and following of the Civil Code).
In case of non-conformity or defect, the customer must contact contact@sweet-sugar-sea.com specifying the nature of the defect and attach photos if possible.
11. Liability
The publisher's liability is limited to the obligations expressly provided for in these General Terms and Conditions and the applicable law. The publisher is not responsible for indirect damages resulting from the purchase or use of the products. The publisher implements reasonable means to ensure the accuracy of the information on the site but offers no guarantee of completeness.
12. Force majeure
The publisher's obligations are suspended in the event of force majeure preventing their execution (strikes, fire, flood, pandemic, government measures, supply difficulties, etc.). If the impediment lasts for more than thirty (30) days, either party may terminate the relevant order without compensation.
13. Protection of personal data
The data collected during the order is necessary for managing orders, processing payments, shipping, and, with consent, sending newsletters. They are processed in accordance with the Privacy Policy available on the site. The rights of access, rectification, deletion, opposition and portability can be exercised at contact@sweet-sugar-sea.com.
14. Archiving - Evidence
The computerised records, kept under reasonable security conditions, will be considered as evidence of the communications, orders and payments made between the parties.
15. Severability
If any clause of these general terms and conditions is held to be invalid, null or unenforceable, the other clauses will remain binding between the parties.
16. Applicable law and competent jurisdiction
These general terms and conditions are subject to French law. In the event of a dispute, the parties will strive to find an amicable solution. Failing an agreement, the dispute will be brought before the competent courts in accordance with French law.
17. Mediation and complaint
In the absence of an amicable agreement or in the absence of a response from the professional within a reasonable period of one (1) month, the Customer, as a consumer within the meaning of Article L.612-2 of the French Consumer Code, may, if a disagreement persists, refer the matter free of charge to the competent mediator listed on the list of mediators established by the Commission for the Evaluation and Control of Consumer Mediation in accordance with Article L.615-1 of the French Consumer Code, namely:
Alteritae 5 rue Salvaing 12000 Rodez
Complaint procedure: all complaints must first be sent by email to contact@sweet-sugar-sea.com. If no satisfactory response is received within one month, the consumer may refer the matter to the mediator indicated above.
18. Extended Producer Responsibility (EPR)
As a distributor of packaged and printed products, CREPIN ADELINE EI complies with its legal obligations under the AGEC Act regarding Extended Producer Responsibility. As such, CREPIN ADELINE EI is registered with the eco-organization Citeo and has a Unique Identifier (IDU): FR509992_01DSGH, in accordance with Article L541-10-13 of the Environmental Code.
19. Pre-contractual information and acceptance
The pre-contractual information required by Articles L.111-1 and following of the Consumer Code is available for consultation before placing the order. The customer acknowledges having read and accepted these General Terms and Conditions before confirming their order.